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Internal audits and Contracted services
Both Internal Audits and Contracted services have specific requirements which must be met.
Internal audits are one of the areas which hospitals have contacted us for some additional guidance on how to not just meet the requirement but to make their audit program more efficient. Auditing is resource intensive and when implemented incorrectly, it can quickly become more of a burden to the hospital instead of an improvement activity. You cannot audit quality into a process just like you can not inspect quality into a process. Auditing is one way to understand process capability, it is not the way to ensure you have a quality outcome from the process.
If have questions on how to plan an internal audit program or how to incorporate value added auditing into your program, please reach out to us by phone or email which can be found on our webpage or by clicking the button below.
Contracted services is another one of the requirements which can cause heartburn.
This requirement can bring many benefits to the hospital when implemented and maintained correctly. From a financial perspective, understanding and managing your vendors is essential. Beyond the financial side, vendor management is critical from a risk and process capability perspective. This requirement goes well beyond just thinking about the vendors which touch our patients.
Vendors introduce risk and uncertainty into our processes. Our vendors become our partners as we provide patient care. The question is: Do our vendors help us to have better controlled processes OR do they add uncertainty and variation into our stream of patient care?
We need to think beyond the financial side and incorporate vendor management from the risk and uncertainty side as well.
If you have questions about how to improve your Contracted Services, please reach out to us by phone or email which can be found on our webpage or by clicking the button below.
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