We all know about the chronic and increasingly desperate shortage of accessible housing. If you are disabled, your options for finding a home that meets your needs, either to rent or buy, are likely to be quite limited.
So it is depressing to discover that in London – where all new residential property must be built to Lifetime Homes standards, and 10 percent of units should be wheelchair accessible – sales agents are largely unaware of these features, and therefore are failing to advise customers properly.
In a mystery shopper exercise carried out by The House Shop, two thirds of sales people in new developments thought "accessible" meant ready to view now... and that is just one example of their pretty much universal ignorance about what they are selling. Read more about it here